The staff side features of PatientAlign Engage automatically assigns each new referral to the most appropriately skilled staff member. Staff will then have full visibility and pipeline tools to monitor progress and assist the patient throughout the entire onboarding process
- Skills based Routing to the proper internal department or center based on patient profile and diagnosis, and then to the proper team member to best assist the patient.
- Balanced assignment to internal staff personnel based on current work load and past performance
- 360 degree visibility to all patients in the first appointment queue allowing for offered assistance to keep the process flowing.
- Medical record review routing to ensure all required patient records are gathered and reviewed by the proper medical professionals prior to the first visit.