For the patient who is referred to the larger hospital system, their initial experience can seem like the proverbial little fish in the big pond. With PatientAlign Engage the patient is immediately directed and assigned to the proper medical center within your system or the appropriate department within your single center hospital. The engage system also takes advantage of patented skills based routing logic to ensure the best team member is assigned to assist the patient based on gathered information like language preference, medical history and diagnosis.
- Diagnosis based assignment to the proper center within your hospital system or the proper department within your hospital.
- Route new patients to team members who speak their language
- Specific case based routing such as pediatric, octogenarian or patients coming in from international locations.
- Team members assigned based on current load and historical efficiency